Warranty Policy

Effective Date: 1/15/2024

At Shield Up USA, we stand behind the quality of our products. We offer a limited warranty on eligible items purchased directly from our website for a period of up to 30 days from the date of delivery, subject to the following terms and conditions:

1. Coverage

Our warranty covers defects in materials and workmanship under normal use during the warranty period. If a product is found to be defective within the warranty period, we will replace it with a new item or provide a refund, at our discretion.

2. Exclusions

Our warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Normal wear and tear
• Unauthorized modifications or repairs
• Damage caused by accidents, improper installation, or unauthorized use
• Damage caused by third-party accessories or software

3. Warranty Claims

To make a warranty claim, please follow these steps:

• Contact our customer service team at info@shieldupusa.com to report the issue and request a warranty claim.
• Provide proof of purchase, such as a receipt or order confirmation.
• If requested, return the defective item to us for inspection.

4. Resolution

Upon verification of the warranty claim and inspection of the defective item, we will determine whether to replace the item with a new one or provide a refund. Replacement items will be shipped promptly, and refunds will be issued to the original payment method within [insert number] business days.

5. Limitations

Our warranty is limited to the replacement or refund of the defective item and does not cover any other damages, including incidental or consequential damages. Our liability under this warranty is limited to the purchase price of the defective item.

6. Contact Us

If you have any questions or concerns about our warranty policy, please contact our customer service team at info@shieldupusa.com.

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