Return Policy

At Shield Up USA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 7 days of the delivery date for a refund or exchange, subject to the following conditions:

1. Eligibility

To be eligible for a return, your item must be unused, undamaged, and in the same condition as you received it. It must also be in the original packaging.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at shieldupusallc@gmail.com to request a return authorization.
• Pack the item securely in the original packaging, if possible.
• Include the return authorization number on the package.
• Ship the item to the address provided by our customer service team.

3. Refund or Exchange

Upon receipt of the returned item, we will inspect it to ensure that it meets the return eligibility criteria. If the item is eligible for return:

• For a refund: We will issue a refund to the original payment method within 7 business days.
• For an exchange: We will ship the replacement item to you promptly.

Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

5. Exceptions

The following items are not eligible for return:

• Items that have been used or damaged by the customer
• Customized or personalized items
• Items purchased from third-party sellers

6. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at shieldupusallc@gmail.com.

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